Lady Luck Nemacolin COVID-19 FAQ

Lady Luck Nemacolin Temporary Closure Frequently Asked Questions (FAQs)

We certainly miss the fun and exciting times with our guests like you and are looking forward to being able to enjoy everyone’s company again soon. Your wellness and safety are our top priorities so while we are temporarily closed, we have compiled a list of FAQs that hopefully address some of the questions and concerns you may have at this time.
 
Q. When will Lady Luck Casino Nemacolin reopen?
A. We currently do not have a reopen date, but as soon as our government and regulatory leaders determine a reopen schedule and method, we will provide details to our guests. Please stay connected with us on our Facebook Page for the latest details as they become available.
 
Q. What will happen to my Players Club Tier Status Points?
A. We will postpone Tier downgrades until January 1, 2021. Your Players Club Tier Status Points will not expire or change during our temporary closing.
 
Q. Will my Slot Points or Comp Dollars expire?
A. No. If any available Slot Points or Comp Dollar balances you had as of our closure date expired during our closure, they will be made available once we reopen. Visit the Players Club upon reopening for assistance.
 
Q. What happens to my drawings entries?
A. All drawing promotions scheduled during our closure date have been canceled. However, entries you may have earned for a canceled drawing may be added to a future drawing or promotion once we reopen.
 
Q. What will happen to my birthday promotion?
A. Qualifying guests will have this promotion available to them for up to 30 days after re-opening.
 


WIN/LOSS Statements & W-2G Requests:

Q. How can I request my W-2G and/or Win/Loss statements during the closure?
A. Requests are able to be fulfilled during our closure. You may download each form at here https://www.ladylucknemacolin.com/win-loss-or-w2g/ or refer to additional options below:
 
 
W2G STATEMENT OPTIONS

Download Form:
Click here – W-2G FORM

E-mail
A patron should e-mail us at NWPAW2G@ladylucknemacolin.com. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
 
WIN/LOSS STATEMENTS
PLEASE NOTE: We can only provide Win/Loss Information for June 24, 2019 – December 31, 2019. Information for prior to June 24, 2019 can be requested from www.myfanclubrewards.com

Download Form:
Click here – WIN/LOSS STATEMENT

E-mail
A patron should e-mail us at NWPAwinloss@ladylucknemacolin.com. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
 
Please allow 10 business days for requests to be processed.