Lady Luck Nemacolin COVID-19 FAQ

Lady Luck Nemacolin Temporary Closure Frequently Asked Questions (FAQs)

Your wellness and safety are our top priorities so while we are temporarily closed, we have compiled a list of FAQs that hopefully address some of the questions and concerns you may have at this time.

Q. What will happen to my offers and other promotions?
A.  All offers expired when the casino closed. Upon receiving an official announcement regarding reopening, more details will be posted regarding account tier status, birthday, anniversary, and other outstanding offers that would have been cancelled due to the latest shut down order.
 
Q. What will happen to my Players Club Tier Status Points?
A.  Your Players Club Tier Status Points will not expire or change during our temporary closing.
 
Q. Will my Slot Points or Comp Dollars expire?
A. No. If any available Slot Points or Comp Dollar balances you had as of our closure date expired during our closure, they will be made available once we reopen. Visit the Players Club upon reopening for assistance.
 

 WIN/LOSS Statements & W-2G Requests:

Q. How can I request my W-2G and/or Win/Loss statements during the closure?
A. Requests are able to be fulfilled during our closure. You may download each form at here https://www.ladylucknemacolin.com/win-loss-or-w2g/ or refer to additional options below:
 
 
W2G STATEMENT OPTIONS

Download Form:
Click here – W-2G FORM

E-mail
A patron should e-mail us at [email protected]. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
WIN/LOSS STATEMENTS
PLEASE NOTE: We can only provide Win/Loss Information for June 24, 2019 – December 31, 2019. Information for prior to June 24, 2019 can be requested from www.myfanclubrewards.com

Download Form:
Click here – WIN/LOSS STATEMENT

E-mail
A patron should e-mail us at [email protected]. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
 
Please allow 10 business days for requests to be processed.