Lady Luck Nemacolin COVID-19 FAQ

Lady Luck Nemacolin Frequently Asked Questions (FAQs)

Your wellness and safety are our top concerns so we have compiled a list of FAQs that address some of the questions and concerns you may have at this time.

Our Clean Team continuously works around the clock to keep the entire casino sanitized. We follow the recommended best practices from the CDC and meets or exceeds all COVID-19 Casino Reopening Protocols announced by the PGCB. Additionally, Lady Luck Nemacolin Casino adheres to all guidelines issued by the Pennsylvania Department of Health.

The health and safety of our Team Members, guests and the community is our top priority. Guests who have COVID-19 symptoms such as cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell, please stay home.

The slot gaming floor will be open seven days a week, 24 hour a day.

Table Games are available:
·         Monday- Thursday 3pm-12am
·         Friday 3pm-1am
·         Saturday 2pm-1am
·         Sunday 2pm-12am

Dining Hours of Operation (subject to change)
Lone Wolf Express
·         Sunday through Thursday 10:30am-10pm
·         Friday and Saturday 10:30am-11pm

Lone Wolf Bar Alcoholic Beverage Service
·         Sunday through Thursday 10:30am-Midnight, Last Call: 11:45pm
·         Friday and Saturday 10:30am-1am, Last Call: 12:45pm

FAQ

Will I need to wear a mask at Lady Luck Nemacolin?
No. Due to the recent mask restriction being lifted in Pennsylvania.

Am I able to smoke at Lady Luck Nemacolin?
Yes, per the Pennsylvania Gaming Control Board, the temporary smoking ban was lifted on June 28. Please refer to the designated smoking map posted at the entrance by the security podium.

Can I purchase alcohol at Lady Luck Casino Nemacolin?
Yes, guests can order an alcoholic beverage at the Lone Wolf Express. One drink per person will be served at a time. at 30 minute intervals.

Will my tier benefits be extended? 
Guests who earned Tier 2, 3 and 4 status in 2020 will maintain their status until June 30, 2021.

Will I be able to play my favorite table games?
Yes, all table games seats are open.

 Win/Loss Statements & W-2G Requests:

Q. How can I request my W-2G and/or Win/Loss statements during the closure?

A. Requests are able to be fulfilled during our closure. You may download each form at here https://www.ladylucknemacolin.com/win-loss-or-w2g/ or refer to additional options below:
 
W2G STATEMENT OPTIONS

Download Form:
Click here – W-2G FORM

E-mail
A patron should e-mail us at [email protected]. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
WIN/LOSS STATEMENTS
PLEASE NOTE: We can only provide Win/Loss Information for June 24, 2019 – December 31, 2019. Information for prior to June 24, 2019 can be requested from www.myfanclubrewards.com

Download Form:
Click here – WIN/LOSS STATEMENT

E-mail
A patron should e-mail us at [email protected]. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
 
Please allow 10 business days for requests to be processed.