Lady Luck Nemacolin COVID-19 FAQ

Lady Luck Nemacolin Frequently Asked Questions (FAQs)

Your wellness and safety are our top concerns so we have compiled a list of FAQs that address some of the questions and concerns you may have at this time.
 
All COVID-19 health and safety protocols remain in place, including masks or approved face-coverings, temperature checks, and social distancing for guests and Team Members, with no exceptions. Team Members are required to confirm COVID symptom checks and their temperature is taken daily before the beginning of their shift.

Our Clean Team continuously works around the clock to keep the entire casino sanitized. We follow the recommended best practices from the CDC and meets or exceeds all COVID-19 Casino Reopening Protocols announced by the PGCB. Additionally, Lady Luck Nemacolin Casino adheres to all guidelines issued by the Pennsylvania Department of Health.

The health and safety of our Team Members, guests and the community is our top priority. Guests who have COVID-19 symptoms such as cough, shortness of breath or breathing, fever, chills, muscle pain, sore throat or loss of taste or smell, please stay home.

The slot gaming floor will be open seven days a week, 24 hour a day.

Table Games are available:
·         Monday- Thursday 3pm-12am
·         Friday 3pm-1am
·         Saturday 2pm-1am
·         Sunday 2pm-12am

Dining Hours of Operation (subject to change)
Lone Wolf Express
·         Sunday through Thursday 10:30am-10pm
·         Friday and Saturday 10:30am-11pm

Lone Wolf Bar Alcoholic Beverage Service
·         Sunday through Thursday 10:30am-Midnight, Last Call: 11:45pm
·         Friday and Saturday 10:30am-1am, Last Call: 12:45pm

FAQ

Will my temperature be taken upon entry?
Yes, guests temperature will be taken when entering the casino.

Will I need to wear a mask at Lady Luck Nemacolin?
Yes, masks are required for all guests and must be worn during your entire visit. Face coverings must be worn at all times while in the casino—no exceptions, no pulling down. Our Clean Team, Surveillance, and Security—along with all Lady Luck personnel, will be monitoring continuously and enforcing full compliance.

Do I have to wear a mask if I have a medical condition?
Yes, masks are required for all guests and must be worn during your entire visit.

What if I have been fully vaccinated?
Please continue to properly wear your face masks and maintain social distancing to continue promoting health & wellness per CDC guidelines.

Am I able to smoke at Lady Luck Nemacolin?
There will be temporarily no smoking or use of tobacco products, including e-cigarettes and smokeless tobacco, anywhere inside the casino per the Pennsylvania Department of Health and the Pennsylvania Gaming Control Board.  A designated smoking area is available outside the front entrance.

Can I purchase alcohol at Lady Luck Casino Nemacolin?
As of April 4th, 2021, guests can order an alcoholic beverage without a food item purchase at the Lone Wolf Express. One drink per person will be served at a time.

Will my tier benefits be extended? 
Guests who earned Tier 2, 3 and 4 status in 2020 will maintain their status until June 30, 2021.

Will I be able to play my favorite table games?
Yes, seating has been modified to promote social distancing on all table games. Examples of this include 4 spots at Roulette, 3 spots at Blackjack and 6 spots at Craps. Masks are mandatory at all Table Games.

 Win/Loss Statements & W-2G Requests:

Q. How can I request my W-2G and/or Win/Loss statements during the closure?

A. Requests are able to be fulfilled during our closure. You may download each form at here https://www.ladylucknemacolin.com/win-loss-or-w2g/ or refer to additional options below:
 
W2G STATEMENT OPTIONS

Download Form:
Click here – W-2G FORM

E-mail
A patron should e-mail us at [email protected]. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
WIN/LOSS STATEMENTS
PLEASE NOTE: We can only provide Win/Loss Information for June 24, 2019 – December 31, 2019. Information for prior to June 24, 2019 can be requested from www.myfanclubrewards.com

Download Form:
Click here – WIN/LOSS STATEMENT

E-mail
A patron should e-mail us at [email protected]. In your e-mail, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too. Please state whether you want statements e-mailed or mailed.
 
Fax
A patron should fax the appropriate form to 724-329-7262. If no form used, please include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary, including fax # if you prefer the statement faxed to you instead of mailing. If you have your Player’s Club card number handy, please include it too.
 
Mail
A patron should mail the appropriate form to Attn. Player’s Club, Lady Luck Casino, 4067 National Pike, Farmington, PA 15437. If no form used, please make sure to include your complete name and address as it appears on your photo ID and a telephone number where we can reach you if necessary. If you have your Player’s Club card number handy, please include it too.
 
 
Please allow 10 business days for requests to be processed.